Return and Refund Policy
If an item does not fit or does not meet your expectations, you can return it within 30 days of receipt.
deadline
You can order goods within 30 days from receipt send back. The date of the postmark of the return is decisive.
Condition of the goods
We ask that you return the goods in the original, undamaged packaging, with all accessories and without any signs of wear. Testing and adjustment processes that would be possible in a store are permitted.
Return shipping costs
The customer bears the return shipping costs unless the goods are defective or were not delivered as ordered/described. In this case, we will cover the return shipping costs after consultation.
Return address
Adler Storen GmbH — ReturnsHoleestrasse 31
4054 Basel
Switzerland
Please enclose a note with your order number and the information “Return”. Without an order number, processing will be delayed.
refund
After the return has arrived and been checked, we will refund the purchase amount within 7 working days back to the original means of payment. If paying by card, the credit may take a further 2-5 working days depending on the card issuer.
Exceptions
Sealed consumer products (e.g. opened coffee packs, opened cleaning products) are excluded from return if the seal has been removed. Statutory material warranty rights remain unaffected.
Defect or incorrect delivery
In the event of a defect or incorrect delivery, please contact us within 14 days of receipt support@adlerstore.ch. In this case, we will organize the return or replacement free of charge.
For more information, see
FAQ, Shipping conditions, Terms and Conditions.
Contact
Adler Storen GmbHHoleestrasse 31
4054 Basel, Switzerland
UID: CHE-216.915.478 · Commercial register: CH-270-4008834-8
Phone: +41 76 207 37 62
E-mail: info@adlerstore.ch
Customer service: Monday to Friday, 9:00 a.m. - 5:00 p.m. (CET)
As of: 2026-08-12. You can find the current version on this page.