Shipping conditions
These shipping conditions describe how and within what time frame we deliver orders.
Shipping countries
We only ship within Switzerland and the Principality of Liechtenstein.
Shipping method and costs
- Standard shipping within Switzerland — for free.
- Other shipping methods (express, same day, self-collection) are not offered.
Processing time
After payment is received, orders will be prepared for shipping within 1-3 business days. Working days are Monday to Friday excluding public holidays in the canton of Basel-Stadt.
Transit time
The regular delivery time within Switzerland is 4-8 working days. Shipping takes place Monday to Friday. In the run-up to Christmas or in the event of strikes by delivery partners, delivery may be slightly delayed.
Delivery and handover
The goods will be delivered to the delivery address you provided. If no one is available, the delivery person will usually leave an invitation to collect the item. For large appliances, we recommend providing an address where delivery can be ensured during business hours.
Damaged shipments
If packaging is visibly damaged, please document the damage immediately upon delivery and report it within 48 hours support@adlerstore.ch with photo and order number.
Contact for shipping questions
Adler Storen GmbHHoleestrasse 31
4054 Basel, Switzerland
UID: CHE-216.915.478 · Commercial register: CH-270-4008834-8
Phone: +41 76 207 37 62
E-mail: info@adlerstore.ch
Customer service: Monday to Friday, 9:00 a.m. - 5:00 p.m. (CET)
As of: 2026-08-12. You can find the current version on this page.